RETURNS & EXCHANGES

Can I return my item for a refund or exchange?

If for any reason you are not completely delighted with your purchase, we will happily accept a return for an exchange or full refund for all items except intimates sets or bodysuits/bikinis and for any wholesale or discounted orders using promo-codes or other sale and as long as you meet the terms as per below.

How long after purchase can I make a return and what are the terms for returns?

Please notify us via email info@annabellaoﬂondon.com with the items you wish to return. Make sure we receive the goods within 20 days from the date you received them, and please keep a postal receipt. We can only process refunds once we received the goods and if they are not damaged or with make-up stains in their original package as long as the products haven't been purchased on sale, are in stock and haven't been purchased with a promo code. We cannot make a refund unless we receive the goods and are not responsible if your package is lost, please make sure to keep your tracking code and receipt for reference.

Please note - if you return your item and the above conditions are not met, we will be unable to offer you a full refund.

How to make a return:

We would like to inform you before you make a return, that our return address is in our storage house:

413, Xuda High-end Intelligent Manufacturing Industrial Park, Xiawei Park, Gushu community, Xixiang street, Baoan district,518000, Shenzhen, Guangdong, China

Please do your best to try on, handle and repackage the items with care. Any merchandise returned must be received back in its original condition - this means it must be unworn, undamaged, free of makeup, pet hairs, deodorant and perfume and have all original tags attached.
Please ﬁll-in and include the returns form along with your returned item to enable us to identify you and process your return as quickly as possible. If this is not present, a written note with all your details will sufﬁce!
We always recommend returning your items via a recorded service as we unfortunately can't be held responsible for any items that do not reach us.
Unfortunately we cannot refund or exchange items that are purchased on sale, with a promo code and we can also not items that are sold out.
We cannot make a refund unless we receive the goods and are not responsible if your package is lost, please make sure to keep your tracking code and receipt for reference.

The return address is:

413, Xuda High-end Intelligent Manufacturing Industrial Park, Xiawei Park, Gushu community, Xixiang street, Baoan district,518000, Shenzhen, Guangdong, China

How long does a refund take?

We aim to process all returns within 30 days or earlier of delivery to us, at which time we will issue a full refund or exchange provided items are not damaged and without any make-up stains in their original package as long as the products haven't been purchased on sale, are in stock and haven't been purchased with a promo code aren't wholesale, and provided that we have received your package, so please make sure to keep your track codes. Please note we do not contact a customer as soon as your item arrives back to us.

Can I get my shipping fees back?

We regret to inform you that any original shipping fees or return shipping charges are non-refundable. We are also not responsible for any duties/taxes incurred in both shipments including returns.